We are committed to protecting your privacy and handling your personal information with care, respect, and transparency. This practice complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and takes reasonable steps to ensure that your information is managed securely.
When you engage with this practice, we may collect personal information that is necessary to provide psychological services. This may include your contact details, relevant personal or health information, referral information, and details related to your appointments and billing. Wherever possible, this information is collected directly from you, although in some circumstances it may be provided by a referring practitioner or another third party.
Your information is used to support the delivery of psychological services, to communicate with you, to manage appointments and records, and to meet legal and professional obligations. We only use your information for purposes that are relevant to your care or your interaction with this practice.
We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access. Your records may be stored securely using electronic systems and trusted service providers who assist in delivering services. While we prioritise secure systems, it is important to understand that no method of electronic communication or storage can be guaranteed to be completely secure, and by engaging in services you acknowledge this inherent risk.
Your personal information will remain confidential and will not be disclosed without your consent, except where required or authorised by law, or where there is a serious and immediate risk to your safety or the safety of others. In some cases, information may be shared for professional supervision or consultation purposes, with identifying details removed wherever possible.
You have the right to request access to your personal information and to request corrections if needed. If you have any questions, concerns, or complaints about your privacy, you are encouraged to make contact so these can be addressed appropriately.
At Moore Clinical Psychology, your privacy is important to us. We are committed to protecting your personal information and handling it with care, respect, and transparency. Any information we collect is used to support the services we provide and to enhance your experience with our practice. We adhere to the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and take reasonable steps to ensure your information is stored securely.
When you visit our website or engage with our services, we may collect personal information such as your name, contact details, and any information you choose to provide through enquiries, forms, or bookings. We may also collect technical information such as your IP address, browser type, and how you interact with our website.
Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that this has occurred, we will take steps to remove the information. If you believe a child has provided personal information without consent, please contact us so we can address this promptly.
You may request access to or correction of your personal information at any time by contacting us directly.
We use your information to respond to enquiries, manage appointments, and provide information about our services. Where you have opted in, we may also send occasional updates or relevant information. You can opt out of these communications at any time.
We may also use non-identifiable, aggregated data to understand how our website is used and to improve its functionality and user experience.
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Information is stored using secure systems and trusted service providers. While we take care to use secure platforms, no method of electronic transmission or storage can be guaranteed to be completely secure.
We retain personal information only for as long as necessary to fulfil its purpose and to meet legal and professional obligations.
This website uses cookies and similar technologies to improve your browsing experience and to understand how visitors use the site. This may include basic information about pages visited and time spent on the website.
Cookies may also be used by third-party services to provide relevant information or advertising. You can adjust your browser settings to manage or disable cookies, although this may impact how the website functions.
Moore Clinical Psychology does not sell or trade your personal information. Your information is only shared where necessary to provide services, comply with legal obligations, or work with trusted service providers. Any third parties we engage are required to handle your information in accordance with privacy laws.
We may disclose personal information where required by law, such as in response to legal requests or to comply with regulatory obligations. Information may also be disclosed where necessary to protect the safety, rights, or wellbeing of you or others.
This website may contain links to external websites for your convenience. These sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review their policies before providing personal information.
This policy may be updated from time to time to ensure it remains current and reflects any changes to our practices or legal obligations. Any updates will take effect once published on this website.
If you have any questions or concerns about this policy or how your personal information is handled, please contact Moore Clinical Psychology via the details provided on this website. We aim to respond to all enquiries promptly.
As a Clinical Psychologist registered with AHPRA, I am required to follow professional and ethical guidelines in all aspects of my work, including my presence online. This policy is designed to help you understand how I manage social media and what you can expect in terms of our interactions on the internet, particularly if you are currently, or have previously been, a client.
To protect your confidentiality and maintain appropriate professional boundaries, I do not accept friend or contact requests from current or former clients on any personal social media platforms, including Facebook, LinkedIn, or similar sites. Connecting in this way can blur the boundaries of the therapeutic relationship and may compromise both your privacy and confidentiality. If you have any questions or concerns about this, I welcome you to discuss them with me during our sessions.
You are welcome to view any public professional pages I maintain, where I may share general psychological information, resources, or updates. There is no expectation for you to follow or engage with this content, and any decision to do so is entirely up to you. If something I share is relevant to you, you are always welcome to bring it into session so we can explore it together.
For similar reasons, I do not follow or engage with current or former clients on social media. Viewing a client’s online content outside of sessions can create uncertainty about the purpose of that information and may impact the therapeutic relationship. If there are aspects of your online life that you would like me to be aware of, I encourage you to share these directly within our sessions where they can be explored in a safe and appropriate context.
If you need to contact me between sessions, please do so via the approved methods outlined on this website, such as email or phone. Social media platforms are not secure or reliable for communication, and messages sent through these channels may not be seen promptly. Engaging in this way may also risk your confidentiality and, in some cases, may need to be documented as part of your clinical record.
Email is best used for administrative purposes such as arranging or changing appointments. Please be aware that email is not a fully secure form of communication, and any emails sent or received may form part of your clinical record.
As part of maintaining your privacy, I do not search for clients online or access personal information about you through search engines or social media platforms. My understanding of you is based on what you choose to share within our therapeutic work together.
You may come across my practice on online directories or review platforms. Ethical guidelines prevent psychologists from requesting testimonials from clients. While you are free to share your experiences if you choose, I am unable to respond to reviews, whether positive or negative, as doing so could compromise confidentiality. I encourage you to consider your own privacy when engaging with these platforms.
Thank you for taking the time to read this policy. If you have any questions or would like to discuss any aspect of how I manage online interactions, please feel free to raise this with me.
The information provided on this website is intended for general informational and educational purposes only. It is not a substitute for professional psychological advice, diagnosis, or treatment.
Your use of this website does not create a client–therapist relationship. While care is taken to ensure the information presented is accurate and up to date, no guarantees are made regarding its completeness or reliability. You are encouraged to seek professional advice tailored to your individual circumstances before acting on any information provided here.
By using this website, you acknowledge that you do so at your own discretion and risk. If you are experiencing an emergency or require immediate support, you should contact emergency services or an appropriate crisis support service.